The Converting Academy Introduction Course Content Lessons Status 1 Introduction to The Converting Academy 2 Metrics, Evaluations, Coaching Calls 3 Characteristics of a Successful Coordinator 4 Who You Need To Be – Advanced 5 Mindset Around Selling 6 Money Mindset 7 Patient Decision Making Process 8 Why Choose Us and Position the Physician 9 New Caller Phone Form 10 Shock and Awe Welcome Email 11 Selfie Intro Video and Online Resource Center 12 Pre-Consult Call 13 The Patient Visit, Greet, Exam Room 14 Hallway Huddle, Doc Consult, Back to PCC 15 Present Quote – Mindset Check-In 16 Present Quote 17 Converting Questions to Get To a Decision 18 Handling Objections 19 Prepare for Objections 20 Respond to Money Objections 21 More Objection Responses 22 Negotiating with Patients 23 More Negotiating Strategies 24 Follow-Up Strategies 25 Resources